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Shipping Policy
At Hanakichi Store, we strive to deliver your orders quickly and reliably. Below you’ll find all the details about our shipping process, including processing times, shipping rates, and delivery information. If you have any questions, feel free to contact us at info@hanakichi.store.
Order Processing
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Processing Time: Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays). During peak seasons or sales, processing may take slightly longer, and we’ll do our best to keep you updated.
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Order Confirmation: Once your order is placed, you’ll receive a confirmation email with your order details. When your order ships, we’ll send you a shipping confirmation email with tracking information.
Shipping Rates & Options
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Standard Shipping: We primarily use SF Express for shipping.
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Estimated Delivery to Asian Countries: Free shipping within 5-10 business days.
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Estimated Delivery to Select Countries: Free shipping for orders over $97 USD to Austria, Australia, Belgium, Canada, United Kingdom, Japan, Hong Kong, United States, South Korea, Taiwan, Thailand, Vietnam, and Singapore, within 10-15 business days.
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International Shipping: We proudly ship worldwide! Free shipping for orders over $300 USD. Rates are calculated at checkout based on your location and package weight. Delivery times vary by destination (typically 10-21 business days).
Note: Shipping costs and delivery estimates will be displayed at checkout before you complete your purchase.
Shipping Destinations
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Domestic Shipping: We ship to all addresses within China.
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International Shipping: Available to most countries. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country. Check your local regulations for more information.
Delivery Information
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Carriers: We partner with trusted carriers such as SF Express and EMS postal services to ensure safe and timely delivery.
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Tracking: Where available, tracking information will be provided in your shipping confirmation email. You can monitor your package’s progress directly through the carrier’s website.
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Lost or Delayed Shipments: If your order hasn’t arrived within the estimated delivery window, please reach out to us at info@hanakichi.store with your order number, and we’ll assist you promptly.
Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or local regulations (e.g., hazardous materials or food). If an item cannot be shipped to your location, we’ll notify you as soon as possible and issue a refund for that item.
Address Accuracy
Please double-check your shipping address at checkout. Hanakichi Store is not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to update your address after placing an order, contact us immediately, and we’ll do our best to assist before your order ships.
Returns & Damaged Items
If your order arrives damaged or defective, please refer to our Returns Policy for instructions on how to proceed. We’re here to make it right!
Questions?
We’re happy to help with any shipping-related inquiries. Contact us at info@hanakichi.store, and we’ll get back to you as soon as possible.
Thank you for shopping with Hanakichi Store!